Salesforce Business Analyst

About the Role

Are you a strategic thinker with a passion for CRM excellence and Salesforce innovation? We’re seeking a Senior Business Analyst / Feature Analyst to join our dynamic Salesforce team within the Client Experience Delivery unit. This is a high-impact role, acting as the vital link between business needs and scalable technical solutions. You will work closely with business stakeholders, developers, and solution architects to deliver user-focused Salesforce features that drive operational efficiency and enhanced client engagement.

Key Responsibilities

• Act as the go-to Salesforce subject matter expert across capabilities, configurations, and best practices.
• Gather, document, and translate complex business requirements into clear user stories and acceptance criteria.
• Collaborate with technical teams to design and deliver scalable Salesforce solutions.
• Evaluate business benefits of proposed solutions, including efficiency and cost improvements.
• Drive User Acceptance Testing (UAT), change management, and post-implementation support.
• Work closely with the Product Manager and Delivery Lead to prioritise and plan sprints.
• Ensure projects are delivered on time, within scope, and aligned with strategic goals.
• Communicate and engage effectively with stakeholders at all levels, including executive panels.

Key Performance Areas

• Platform Expertise: Apply Salesforce best practices and remain up to date on platform innovations.
• Requirements Gathering: Accurately translate business needs into solution designs and impact analyses.
• Solution Design: Create clear, scalable designs and documentation for Salesforce features.
• Stakeholder Engagement: Maintain transparent communication and expectation management.
• Agile Delivery: Actively lead and participate in agile ceremonies and sprint planning.
• Quality Assurance: Support testing processes to ensure high-quality deliverables.
• Change Management: Lead change initiatives, training, and go-live activities.
• Leadership: Mentor, influence, and drive accountability within cross-functional teams.

Qualifications

Minimum Requirements:

• Tertiary qualification in Business Analysis or a related field.
• 7+ years’ experience as a Business Analyst in complex environments.
• 2+ years’ Salesforce BA or Solution Analyst experience.
• 2+ years’ experience within the Banking or Financial Services sector.

Ideal Certifications:

• Salesforce Administrator Certification
• Salesforce Business Analyst Certification

Technical Knowledge & Experience

• Strong knowledge of Salesforce Financial Services Cloud.
• Proficiency in agile delivery, SDLC, business process mapping, and stakeholder communication.
• Experience using business analysis tools and techniques independently.
• Demonstrated ability to work across both business and technical teams.
• Understanding of change management, project lifecycles, and data-driven decision-making.

Key Skills

• Analytical thinking and problem-solving
• Stakeholder engagement and facilitation
• Excellent communication and interpersonal skills
• Planning, coordination, and negotiation abilities

Competencies

• Passion for people and development
• Innovative, optimistic, and solutions-oriented mindset
• Trusted decision-maker with a focus on simplification and execution

Ready to Make an Impact?

If you’re a Salesforce-savvy analyst with the drive to connect business goals with transformative technology, we’d love to hear from you. Apply now to join a team where innovation meets purpose.

Salt is acting as an Employment Business in relation to this vacancy.