Technical Business Analyst – Retail/POS

Job Title: Technical Business Analyst (Retail POS Systems)

Location: Cape Town, Western Cape, South Africa – on-site.

Department: Professional Services

Employment Type: Full-time

Sector: Retail Technology

Job Overview

We are seeking a highly skilled Technical Business Analyst with a strong background in Retail Point of Sale (POS) systems. The ideal candidate will be responsible for translating business requirements into technical solutions, managing the implementation of retail POS systems, and ensuring alignment between stakeholders, technology teams, and business objectives.

This role is instrumental in analysing, designing, and optimizing POS processes to improve business performance, while maintaining strong communication with external and internal stakeholders.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with business and technical stakeholders to gather, analyse, and document functional and technical requirements.
• Conduct workshops and interviews to translate business needs into clear technical specifications.
• Ensure requirements align with business goals and technical feasibility.

System Design & Implementation

• Partner with technical teams to design and deliver tailored POS solutions.
• Support system integration between POS and other business platforms (ERP, CRM, etc.).
• Assist in customizing and configuring POS software to meet unique business needs.

Stakeholder Communication

• Act as the main liaison between business units and technical teams.
• Translate business language into technical requirements and vice versa.

Testing & Quality Assurance

• Assist with testing, troubleshooting, and resolving POS-related issues pre- and post-implementation.

Process Optimization & Support

• Continuously evaluate and improve POS-related processes.
• Provide technical support and work closely with support teams to resolve incidents.

Documentation & Reporting

• Maintain clear and up-to-date documentation.
• Deliver progress reports on timelines, milestones, and deliverables.

Required Skills & Qualifications

Education & Experience

• Relevant qualification in Business Administration, Computer Science, Information Technology, or a related field.
• Minimum of 3 years’ experience as a Technical Business Analyst, preferably with a focus on retail POS systems.
• Strong understanding of retail operations, including sales, inventory, and customer engagement.

Technical Skills

• Experience with POS software/hardware (e.g., NCR, Oracle Retail, SAP).
• Understanding of system integration, APIs, and data flow between systems.
• Proficient in tools such as Jira, Confluence, Visio, etc.

Soft Skills

• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving ability.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and focus on quality.

Desirable Skills & Experience

• Familiarity with Agile methodologies and related project tools.
• Experience with cloud-based POS solutions and mobile payments.
• Exposure to retail trends like e-commerce, omnichannel strategies, and CX improvements.

Salt is acting as an Employment Agency in relation to this vacancy.