Content Designer

Content Designer

Contract Duration: 6 months

Work Arrangement: Hybrid (2 days onsite required)

The Role

We are seeking an experienced Content Designer to join our newly formed project team for a 6-month contract. In this role, you will collaborate with designers, design leads, and subject matter experts (SMEs) to develop and deliver user-centered content solutions for a brand-new Employee Resource Center.

Your Role and Responsibilities

As a Content Designer, you will leverage evidence-based research to create content that guides users in self-resolving IT issues and answering queries.

Your key responsibilities will include:

· Writing and editing help content for both web and mobile app channels.

· Testing user-centric conversational flows.

· Collaborating with Service Designers and SMEs to create compelling and effective user interactions.

· Contributing to interface language, iterating on copy, and participating in user research sessions.

· Developing content that enables users to successfully self-serve.

· Using user research to evaluate the effectiveness of in-platform language and finding ways to improve feature adoption and reduce support inquiries.

Experience Required

· A minimum of 2 years in a Content Design or UX Writing role.

· Strong experience in conducting content research, designing, and testing content experiences.

· Experience working in an agile environment with a test-and-learn methodology.

· Ability to maintain a consistent tone of voice throughout user journeys.

To express your interest, please click on the link below!

Alternatively, if you prefer a confidential discussion or wish to explore other Content Design opportunities in Melbourne, get in touch now for a chat with Dave Morgan at dmorgan@welovesalt.com