Lead UX Researcher

About the Company:

Our client is an EdTech scale-up, providing software for millions of users globally.

You’ll join a socially conscious company, on a journey to make a real difference to the lives of children and teachers, through technology. They are building it on a state-of-the-art tech stack that is going to be a game-changer.

This well-funded scale-up are truly flexible, supportive and made up of highly capable individuals who know what success looks like. They are data-driven, led by facts rather than opinion. They value research and best practice, and even have an advisory board made up of world leaders in education and Edtech.

Working arrangements can by hybrid or fully remote, although Melbourne is the preferred location.

The Role:

This is a rare opportunity to establish a research practice from the ground up. As part of a new and growing team, you’ll be positively changing the education landscape across the world.

As the practice lead, you’ll manage multiple research initiatives and put in place best-practice research ops.

This varied role will see you utilising your existing qual and quant skills to establish and evolve the UX research capability in a successful scale-up organisation.

You’ll be a natural leader, with excellent communication skills, with the drive to build research capability across the company.

Role Responsibilities:

• Run the research practice, manage briefs and resource plan research across the design team
• Use quantitative and qualitative research methods to drive product direction and implementation
• Lead and conduct field research (e.g. ethnography, focus groups, interviews, observation)
• Lead and conduct lab and remote research (e.g. usability testing, co-design sessions), quantitative research (e.g. concept/prototype testing, surveys, metrics), and behavioural analytics
• Run Lean Startup experiments to quickly validate ideas, propositions or features.
• Democratise research by building capability across the organisation for everyone to get involved in listening and working with customers

Your Skills & Experience:

• Experience conducting mixed methods research, quantitative and qualitative research
• Experience conducting research within the digital/mobile product space
• Confident creating and executing research plans for interviews, surveys, ethnographic research, usability tests, competitive landscapes, secondary research
• Ability to synthesise data to extract actionable insights
• Experience presenting complex ideas in a compelling and actionable way
• Ability to creatively target and recruit participants
• Ability to recognize patterns, disentangle confounding variables, and synthesize information
• Experience within a SaaS environment highly desirable

Benefits:

• Established company in scale-up mode
• Join Australia’s leading EdTech company
• Make an impact
• Establish and evolve the UX research capability, and best practice
• Be part of a talented, passionate product team
• Flexibility around remote working
• Excellent work/life balance

Salt is acting as an Employment Agency in relation to this vacancy.