Market Coordinator/ Client Service Manager

Our client is a leading global digital platform and is revolutionising the globe with the way they do business!

This business is growing in APAC with Head office in Sydney, you will be working in a vibrant Software company with an innovative and motivated team dynamic. They have a modern edge and fun team environment.

The Market Coordinator plays a pivotal role in supporting the Field Team and Key Accounts Team by managing high value Customer-related inquiries and escalations in the Australia and Zealand territory. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.

Some of the responsibilities will include but not limited to the following

• You will manage a dedicated customer portfolio and support the Market Managers (Customer Success/ BD) with outreach, admin and marketing related tasks.
• You are expected to be engaging customers whether it’s virtual or in person.
• Be accountable for the retention and growth of your customers.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Resolve customer inquiries by aligning customers with the right resources
• Develop and share best practices with team members to continually improve our processes’ quality, effectiveness, and efficiency.

To succeed in this role, you must match the following requirements

• 4 years + experience in a similar role in customer facing or account management role
• Business savvy with problem solving and solutions based mindset
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectation
• Excellent communication skills (in person, phone & email)
• You thrive in a fast-paced environment
• Experience with Account Management & Case Management would be a plus
• Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred)

Benefits

• Offering $100 – $110K + super, 12-month fixed term contract (permanent entitlements)
• A genuine role to progress your career and with your performance this role will grow and could possibility lead to extension or FTE
• A fun, collaborative working environment and team!
• Hybrid opportunity with great management team
• Great supportive team & great management

How to Apply

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Toni Jacobson on 0429 841 882.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.