Client Relationship Account Manager

Customer Relationships Manager – TPP Wholesale – $65,000 – $85,000 plus super plus LTIP

Hybrid Role (Sydney CBD based)

About the company

Our client is a multinational internet services holding company headquartered in London and spanning across the globe. Its subsidiaries provide domain name registry and registrar services, in addition to associated products and services, including web hosting, brand management, and domain parking.

The Wholesale division of their business needs a Customer Relationships Manager to ensure clients’ needs are met, minimise churn, retain high, recurring revenue as well as identify new opportunities to upsell and cross-sell and support them in growing their business

What does the position entail?

• Own your portfolio of clients, and ensure the excellent delivery of revenues and high levels of client satisfaction
• Be KPI-drive and thrive to meet and exceed agreed targets.
• Expanding and cement every client’s relationship with TPPW
• Be an extension of your client’s business, fixing issues and escalating quickly where needed
• Identify client needs and expose cross-sell and additional revenue opportunities

What will you have:

• Degree level/Cert IV level business or sales qualifications preferred, otherwise extensive
• Relevant experience (3+ years in client management and/or sales)
• Experience in similar role in IT service industry, preferably with B2B focus.
• Commercially minded, with track record of delivering to specified targets/KPIs
• Demonstrated ability to build and sustain strong working relationships with clients and colleagues

This role is the perfect hybrid position for someone who is a hunter and a farmer. Someone who thrives in a dynamic, fast-paced environment and who are looking to grow their career in sales and customer success.

Salt is acting as an Employment Agency in relation to this vacancy.