Customer Experience Specialist

Customer Experience Specialist – Hybrid role (Sydney CBD & WFH) – $70,000 plus super & commission

Are you a customer experience professional with a strong desire to make your mark in the Tech/ Software industry but don’t know where to start? Perhaps you have experience working in admin or call centre support and are looking to take the next step in your career? If you are a personable, driven, and organised individual who loves to help people- this is the role for you!

As Customer Experience Specialist you will provide world class support to customers and clients while representing one of the world’s fastest growing and most influential tech start-ups. Don’t let the job title confuse you, this opportunity is ideal for someone looking to build their skill-set in the world of tech and continuously develop while receiving ongoing support and training in a super exciting and fun work environment.

What are SOME of the perks?

· Central CBD office with a New York loft style work-space
· Diverse & experienced team
· Rocket-ship start up with proven success in the market
· Clear career progression and growth opportunities
· Continuous training opportunities and ongoing support

What will you do in this role?

• Maintain the delivery of a world-class service to clients, ensuring quality in every interaction
• Instructing and assisting prospective customers to become active users of their services
• Be the voice of the client, customer, or prospect within the company, analyse trends and recommend suggestions to internal stakeholders
• Be the voice of the business to their global customer base responding to all incoming customer communications via email, social media, and outbound phone
• Track and categorise customer feature requests and support queries
• Prepare support documentation including FAQ’s, how to articles and support videos
• Take initiative to suggest ideas on how to improve and streamline internal processes

Ideal skill-set:

• Previous experience in Customer Experience, Inbound Support, Customer Success or Account Management
• Strong communication skills, both written and verbal
• Background in providing support publicly to clients and prospects through social media channels as well as direct messaging, email & phone support
• Proven success in building strong client relationships
• A passion to truly contribute and make a difference to the customer’s experience
• Experience with supporting users of software or technology products
• An aspiration to join a fast-paced, lively work environment at a fast-growing start-up
• A positive and empathetic personality, a people person who genuinely enjoys consulting small/medium businesses

If you are actively seeking new opportunities and have the necessary experience, please apply to the link provided.

Salt is acting as an Employment Agency in relation to this vacancy.