Customer Success Coordinator – SaaS

Customer Success Coordinator/ Account Manager

Our client is a leading global Saas/ Marketing automation platform that empowers their customers around to build their brands leading Ai solutions which makes their products exciting!

This business is growing in APAC with Head office in Sydney, you will be working in a vibrant Software company with an innovative and motivated team dynamic. They have a modern edge and fun team environment.

This role is a newly created role & we are looking for a motivated Customer Success Coordinator/Account Manager that has worked in Saas / & or has knowledge or experience of marketing automation.

Some of the responsibilities will include but not limited to the following

• You will manage a dedicated customer portfolio and support the customer success team with outreach, admin and marketing related tasks. (80-120 majority existing)
• You are expected to be engaging customers whether it’s virtual or in person.
• Be accountable for the retention and growth of your customers.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Resolve customer inquiries by aligning customers with the right resources
• Develop and share best practices with team members to continually improve our processes’ quality, effectiveness, and efficiency.

To succeed in this role , we are looking for the following experience and attributes:-

• Must have experience in a similar role in client facing or account management role
• Business savvy with problem solving and solutions based mindset
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Excellent communication skills (in person, phone & email)
• You thrive in a fast-paced environment
• Experience with SaaS & marketing automation software is a huge plus.
• Some travel required (up to 15%)

Benefits

• You will be paid public holidays & some USA holidays as well.
• A genuine role to progress your career and with your performance this role will grow and could possibility lead to permanence.
• A fun, collaborative working environment and team!
• Hybrid opportunity with great management team

How to Apply

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Toni Jacobson on 0429 841 882. To explore other sales roles in Sydney, feel free to reach out to us.

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