Application Support Engineer

What you’ll be doing:

Join the team dedicated to delivering outstanding customer support, emphasising our customer-centric approach

The Technical Support Engineer will be a part of UX team covering APJ region, responsible for tackling intricate challenges for partners and clients. Your duties involve cultivating expertise within the customer support realm, working collaboratively with colleagues across diverse technologies, and swiftly mastering the platform. This role is customer-focused, set within a deeply collaborative setting that calls for adept interpersonal abilities.

Requirements:

• 4+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Demonstrated ability to troubleshoot the most difficult technical issues
• Must be proficient with analysing log files and standard debugging concept.
• Excellent client/ customer management skills
• Ability to work with high-value customer administrators and developers
• Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.
• Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience with JavaScript, AngularJS and Jelly.
• Experience working in Java or similar backend programming language
• Knowledge of with relational databases such as MySQL, Oracle
• Familiarity with Linux, UNIX or other OS

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Perm Residents or Citizens to be considered for this role.

Application Support Engineer role in Sydney – Apply now!

Don’t miss this exciting opportunity! Alternatively, for a confidential discussion or to discuss other tech roles in Sydney, please reach out to Zoe Burgess at zburgess@welovesalt.com

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.