CX Agent (Application/Tech Support) – Japanese speaking

• Global market leader who provides cloud-based solutions to the customers
• 12 months contract opportunity – with a high potential to go permanent
• Offering: $340/day including super
• Work arrangements: Complete remote work
• Location: Sydney

About the role:

In this role, you will provide exceptional support for the company’s ecosystem including all their products and many more! We use variety of tools, work as a team, and partner across the organization to provide real product feedback from our users.

Responsibilities:

• Exceptional support technical support to the various products
• Technical support for products-based issues via phone, email and chat Achieve expert working knowledge of the products.
• Customized recommendations and solutions to customers on complex issues in user-friendly ways.
• Root cause analysis and able to resolve complex technical issues.

Skills:

• Must be fluent in Japanese & English language skills (proficiency in written and verbal)
• Effectively communicate with Japanese speaking customers through all offered support channels (phone, chat, and email)
• Min 2 years of work experience in a technical support and customer facing role
• Knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
• Zendesk to reply to customer inquiries Basic understanding of programming languages.
• You demonstrate strong communication skills and can convey complex technical information in user-friendly ways through effective listening and questioning
• Basic understanding of programming language
• Knowledge of Zendesk and Jira is highly beneficial

Qualifications:

• Bachelor’s Degree
• 2+ years of technical support experience
• Excellent communication skills in Japanese
• Proven troubleshooting experience

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link below or contact Ranjana on 61427965203

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We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.