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Our client is a global B2B brand, with proprietary, patented technology that makes them the leading digital platform facilitating in-room, hybrid, and virtual Capital Market Meetings provider. They are looking for an experienced Account Manager to join their team in Montreal.
Role and Responsibilities
You will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and maximizing revenue opportunities. You will serve as the main point of contact between the company and its clients, working to understand client needs and goals and ensuring those needs are met. The focus for this role will be a split between renewing existing clients and selling to other teams within the client base and identifying potential new clients.
Client Relationship Management:
* Develop and maintain strong, long-term relationships with assigned clients.
* Understand client goals and needs and align company products or services to meet those needs.
* Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly.
* Create and implement account-specific strategies to grow the business and enhance client satisfaction.
* Collaborate with clients to set goals and objectives, and regularly review progress.
Product or Service Knowledge:
* Gain a deep understanding of the company’s products or services to effectively communicate the value to clients.
* Stay updated on industry trends and competitor offerings.
* Identify upsell and cross-sell opportunities within existing client accounts.
* Develop and present proposals to clients for additional products or services.
* Communicate with clients regularly to provide updates on projects, address concerns, and gather feedback.
* Ensure clients are informed about new products, features, or changes.
* Address and resolve any issues or disputes that may arise between the company and clients.
Data and Reporting:
* Maintain accurate records of client interactions and sales activities.
* Prepare reports on account status, revenue, and forecasts.
* Work closely with other internal teams, such as sales, marketing, and customer support, to ensure a seamless client experience.
Qualifications & Requirements:
* Bachelor’s degree in business, marketing, or a related field.
* Previous track record in account management, sales, or business development.
* Strong problem-solving and negotiation abilities.
* Proficiency in CRM software and office productivity tools.
* A customer-focused and proactive approach to work.
* Require travel to meet with clients or attend industry events.
Salt is acting as an Employment Agency in relation to this vacancy.