Customer Success Manager

Remote Working (UAE)

Overview:

Our client, a leading EdTech scaleup, is looking for a passionate and driven Customer Success Manager to join their thriving team. The company specializes in simplifying school operations and is dedicated to enhancing the educational experience for K12 schools across the UAE. The role would suit a commercially minded individual with strong critical thinking skills who thrives on providing exemplary service. If you are passionate about SaaS and have experience operating within the education sector, we are keen to hear from you.

Role:

As a Customer Success Manager, you will play a critical role in ensuring the successful implementation and ongoing support of the company’s innovative products in K12 schools. You will be the primary point of contact for clients, providing exceptional service, solving problems, and driving customer satisfaction, upsells and retention.

Responsibilities:

• Act as the main point of contact for K12 schools across the UAE, ensuring a high level of customer satisfaction.
• Provide expert guidance and support to clients during the implementation and adoption of the company’s products.
• Identify and resolve any issues or challenges faced by clients, demonstrating a proactive and problem-solving attitude.
• Collaborate with the sales and product teams to relay customer feedback and suggest improvements.
• Conduct training sessions and workshops to ensure clients are well-versed in using the product effectively.
• Develop and maintain strong relationships with key stakeholders in K12 schools to foster long-term partnerships.
• Monitor and analyze customer usage data to identify trends and opportunities for improvement.

Requirements:

• Bachelor’s degree in Business, Education, or a related field.
• Proven experience in a customer success, account management, or similar role, preferably within the edtech or technology sector.
• Strong understanding of the K12 education sector and its challenges.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Commercially minded with a strong focus on delivering outstanding service.
• Problem-solving mindset with a proactive and ‘can do’ attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel within the UAE as required.

Benefits:

• Competitive salary and performance-based bonuses.
• Professional development opportunities and ongoing training.
• Remote working options.
• Opportunities for career advancement within a growing global company.

How to Apply:

If you are a commercially minded professional with a passion for education and a track record of delivering exceptional CS standards, we would love to hear from you. Please send your resume detailing your relevant experience.

Salt is acting as an Employment Agency in relation to this vacancy.