L2 Application Support Engineer

6-month initial contract with extensions

Competitive salary

RELOCATION REQUIRED!

My client is a cutting-edge technology company dedicated to providing exceptional solutions to their clients. They are currently seeking a skilled L2 Application Support Engineer with expertise in frontend technologies to join their team on an initial 6-month contract.

The ideal candidate will specialize in front-end technologies. In this role, you will be the key point of contact for resolving complex technical issues related to their front-end applications. You will collaborate closely with their development and QA teams to ensure the highest level of customer satisfaction and system reliability.

Job Responsibilities:

• Provide second-level support to troubleshoot and resolve front-end application issues reported by clients and internal teams.
• Analyse and diagnose technical problems, applying your expertise in frontend technologies such as ReactJS, JavaScript, and modern frontend frameworks.
• Collaborate with the development team to investigate, replicate, and resolve issues, ensuring efficient communication between support and development teams.
• Document detailed issue reports and resolutions, contributing to our knowledge base and ensuring effective knowledge transfer.
• Assist in quality assurance efforts by performing user acceptance testing and ensuring that issues are resolved effectively.
• Proactively identify potential issues and areas for improvement in frontend applications, providing valuable feedback to the development team.
• Provide training and guidance to clients and internal teams to enhance their understanding of front-end technologies and best practices.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as an L2 Application Support Engineer with a focus on frontend technologies.
• Strong expertise in frontend development, including ReactJS, JavaScript, and popular frontend frameworks.
• Familiarity with ticketing Tools like ServiceNow, Jira ServiceDesk, Remedy, etc.
• Experience in ITIL Processes like Incident Management, Problem Management, Knowledge Management, etc
• Strong communication and interpersonal skills, enabling effective collaboration with cross-functional teams and clients.
• Experience with customer support or client-facing roles is a plus.
• Knowledge of backend technologies and databases is an advantage.

Please apply to be contacted with further information.

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