CX (Customer Experience) Consultant

Project & Programme Management

UAE-Dubai Contract / 6 Months AED12000 - AED15000 per month

⌛ 6-month initial contract – with extensions

📍 Ras Al-Khaimah

**Urgent position – I am only looking to speak to candidates available immediately**

I am working with a Digital Consultancy who are in urgent need of a CX Consultant to join them on an initial 6-month contract:

Responsibilities:

  • Ability to comprehend customer persona and journeys.
  • Review existing customer strategy and journeys and suggest improvements to overall CX strategy and engagement.
  • Evaluate and improve survey methodologies, tools, and processes to enhance the quality and effectiveness of customer feedback collection.
  • Draft clear, unbiased questions and structure surveys to ensure high response rates.
  • Oversee the distribution of surveys through various channels (e.g., email, online platforms, phone) and manage the collection of responses.
  • Analyse survey results to identify trends, patterns, and areas of improvement.
  • Prepare detailed reports and presentations that summarize findings and highlight key insights.
  • Experience with benchmarking and desktop research on leading CX practices, customer satisfaction / CSAT scores in MENA

Please apply to be contacted with further information.

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2506-354199
Salary: AED12000 - AED15000 per month
Salary per: month
Job Duration: 6 Months
Job Start Date: 20/08/2025
Job Industries: Project & Programme Management
Job Locations: UAE-Dubai
Job Types: Contract

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CX (Customer Experience) Consultant

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