Renewal Specialist

Salt is looking for a Renewal Specialist for a 12 months extendable contract role

What Will You Do:

• The primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
• Act as a communications liaison between Account Managers, Channel Partners, and Customers.
• Provide customers with information and assistance regarding product updates and new features.
• Educate customers on the use and benefits of products.
• Working with customers, channel partners, and sales teams in your assigned regions.
• Understands and develops a coordinated upsell, cross-sell, and close plan strategy for each opportunity with key stakeholders.
• Promotes value proposition of upgrades and renewals to maximize return on products and solutions.
• Provides accurate updates of sales pipeline and forecast to the business leader.
• Focus on maximizing renewal rate and reducing churn in assigned territory. Mitigate churn risk by handling objections and escalating to management when needed.
• Perform additional tasks as needed and/or requested.

What Will You Need:

• Minimum of 5 years’ experience, in renewal, sales, or account manager.
• High confidence in managing customer expectations.
• Ability to problem solve and think outside of the box to meet company expectations.
• Experience cultivating and developing relationships with clients.
• Experience in technology sales is preferred.
• Ability to work well individually, as well as part of a team.
• Ability to complete, accurate and timely submissions of all required paperwork and system documentation associated with client activity.
• Organizational skills to facilitate timely and thorough follow up on all client issues to completion.
• Ability to prioritize tasks and display excellent time management skills.
• Malay or Bahasa Indonesia language skills will be advantageous, but not required.

HOW to apply:

• Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. (CEI No: R1763696 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.