Renewal Specialist

Singapore Contract Negotiable

Salt is looking for a Renewal Specialist for a 12 months extendable contract role

What Will You Do:

  • The primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
  • Act as a communications liaison between Account Managers, Channel Partners, and Customers.
  • Provide customers with information and assistance regarding product updates and new features.
  • Educate customers on the use and benefits of products.
  • Working with customers, channel partners, and sales teams in your assigned regions.
  • Understands and develops a coordinated upsell, cross-sell, and close plan strategy for each opportunity with key stakeholders.
  • Promotes value proposition of upgrades and renewals to maximize return on products and solutions.
  • Provides accurate updates of sales pipeline and forecast to the business leader.
  • Focus on maximizing renewal rate and reducing churn in assigned territory. Mitigate churn risk by handling objections and escalating to management when needed.
  • Perform additional tasks as needed and/or requested.

What Will You Need:

  • Minimum of 5 years’ experience, in renewal, sales, or account manager.
  • High confidence in managing customer expectations.
  • Ability to problem solve and think outside of the box to meet company expectations.
  • Experience cultivating and developing relationships with clients.
  • Experience in technology sales is preferred.
  • Ability to work well individually, as well as part of a team.
  • Ability to complete, accurate and timely submissions of all required paperwork and system documentation associated with client activity.
  • Organizational skills to facilitate timely and thorough follow up on all client issues to completion.
  • Ability to prioritize tasks and display excellent time management skills.
  • Malay or Bahasa Indonesia language skills will be advantageous, but not required.

HOW to apply:

  • Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. (CEI No: R1763696 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2402-341335
Salary: Negotiable
Salary per: month
Job Duration:
Job Start Date: 25/03/2024
Job Industries: Business Operations
Job Locations: Singapore
Job Types: Contract

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