Support Associate (Cantonese)

Technology

Malaysia Temporary Negotiable

Salt is hiring Support Associate for one of the regional employments marketplaces in Kuala Lumpur, Malaysia for 6 months & renewable contract role. You will be acting as main frontliner of customer support -responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.

What you’ll do:

  • Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
  • Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
  • Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

What you’ll bring:

  • Language Skills: Proficiency in speaking and writing Cantonese.
  • Educational Background: Bachelor’s/College Degree in any field.
  • Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
  • Communication Skills: Exceptional oral and written communication skills. Capable of interacting with clients at various levels across Asia.
  • Customer Orientation: Passionate about service, maintaining a positive attitude even in challenging situations.
  • Team Player: Adaptable to a fast-paced environment and open to change.

If you think this will be an ideal job move kindly reach out to me Jaya +65 9822 7445 alternatively you may apply via the system.

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2503-350874
Salary: Negotiable
Salary per: month
Job Duration:
Job Start Date: 02/05/2025
Job Industries: Technology
Job Locations: Malaysia
Job Types: Temporary

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