Technical Deployment Advisor

Salt is hiring a ‘Technical Deployment Advisor’ for a one-year contract role opening up in Singapore.

Responsibilities

Requirements & Support

• Supports deployment projects by validating customers’ order requirements and project manages of the technical deployment.
• Develops technical knowledge and investigates, with through partnership with more senior managers in addressing internal issues, within a limited scope
• Receives detailed instructions to provide solutions cross-functionally to resolve entry level customers’ non-standard order requirements.
• Follows standard practices and procedures to facilitate smooth service delivery and ensure provisioned services meet and exceed customers’ expectations
• Supports reinstall projects where required

Project Planning

• Creates simple task list to document and understand the customers’ deployment, shadowing more senior team members on development of project implementation plans.
• Coordinates with operations, under the guidance of more senior team members, Learns to use professional concepts to ensure tickets are set with appropriate commit dates.
• Follows up with operations and suppliers to ensure work is completed. Completes routine work on time and according to quality standards.

Implementation and Delivery

• Supports the planning, development and delivery of customer implementations within a limited scope and close direction.
• Works on assigned project activities.
• Supports senior team members on inventory auditing and records keeping during project implementation

Cross Functional, Customer Support & Customer Communications

• Supports senior team members on the investigations and resolutions of customers’ and cross-functional issues during project implementation.
• Maintains regular communication with cross-functional teams throughout the implementation.
• Learns operational Policies and Processes

Process Support/Optimization

• Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfilment process) Systems Support.
• Develops knowledge of and learns business systems

Data Support/Analysis

• Supports the team in ensuring operations provisioning data is accurately input into business systems.
• Supports the team in any physical audit efforts.

Vendor support

• Supports the team and IBX operations on any required vendor support.
• Receives detailed instructions to support the project management of supplemental vendor support for assigned deployment.

Minimum Qualification:

• Minimum one year experience in project management
• Experience working in a Data Centre or Infrastructure business.
• Ability to draw up detailed project plans and schedules
• Excellent communication skills, proficient at managing time and resources & detail-oriented
• Critical thinking and problem-solving skills

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out to us for more details on this role or to explore other roles in Singapore. (CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.