Technical Operations Specialist

Salt is looking to hire a Technical Operations Specialist for 10 months renewable contract role. The ideal candidate is someone who is highly operational efficiency, able to coordinate cross functional and regional teams, with experience working in a fast-paced environment.

Responsibilities:

· Monitor and manage daily customer support tickets for prioritization and triage

· Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders

· Provide business summaries for daily hand-over of activities between different regions

· Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations

· Identify commonly reoccurring issues and build runbooks/guides to resolve them

Qualifications:

· 2-4 years of experience providing operations support in a technical environment

· Ability to write functional code in any modern programming language, ideally in shipped project/website/app

· Understanding of basic HTTP request lifecycles

· Ability to extract and analyze data, familiarity with SQL and data visualization tools is a must

· Ability to translate technical terms for a non-technical audience

· Customer-oriented mindset with demonstrated understanding and empathy

· High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary

· Passion and ability to learn technical concepts

If this role sounds like your ideal job move, please reach out to me, Jaya at jvenkataraman@welovesalt.com alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.