Client Success Manager – Dallas, TX

Client Success Manager

Job description:

• Build, develop and manage relationships with a variety of clients in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their subscription; resulting in customer satisfaction, retention, and growth.
• Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their membership.
• Collaborate with internal stakeholders to overcome obstacles and maximize the value delivered to clients.
• Identify approaches that address the client’s operational challenges – leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.
• Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics.

Essential must-have skills:

• 3+ years relevant professional and/or internship experience
• Bachelor’s degree
• Proven track record of success fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills

Salt is acting as an Employment Agency in relation to this vacancy.