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Marketing
Job Title: Customer Experience Manager
Education: Degree or Diploma
Department: Stadium Operations
Experience: 7 – 10 years
Are you a customer experience pro with a passion for sports betting?
We’re looking for a dynamic and experienced Customer Experience Manager to lead a high-performing team in delivering exceptional service. In this role, you’ll inspire and mentor your team, analyse customer data for continuous improvement, and collaborate across departments to enhance the overall experience.
What you’ll do:
- Lead and mentor a top-tier customer service team
- Ensure excellence in service delivery, exceeding targets and SLAs
- Analyse data to identify trends and drive impactful improvements
- Solve complex customer issues and optimise processes
What we’re looking for:
- 7+ years leading customer service teams
- Passion for and knowledge of the sports betting industry
- Strong problem-solving, communication, and analytic skills
- Familiarity with CRM and other service tools
Perks:
- Competitive salary and benefits
- Career growth opportunities
- Work in a dynamic, innovative team
Ready to take your career to the next level? Apply now!
Salt is acting as an Employment Agency in relation to this vacancy.
Job Information
Job Reference: JO-2502-350049
Salary:
Salary per: annum
Job Duration:
Job Start Date: 01/04/2025
Job Industries: Marketing
Job Locations: Cape Town
Job Types: Permanent
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