Account Manager

My client specialises in using digital marketing to enhance online fundraising efforts for charities. They are seeking an account manager who is passionate about using their skills to make a positive impact in the world. The work directly supports critical causes like feeding orphans, aiding widows, and assisting refugees. The account manager will serve as a crucial link between the team and the NGOs they serve, playing a key role in driving meaningful change.

Working Hours:

• The candidate must be available during UK hours, with flexible working arrangements offered.

Role Overview:

Client Management:

• The account manager will facilitate the onboarding of new clients, including obtaining access to their ad accounts, introducing them to the team, and ensuring they have a smooth initial experience with the processes.
• They will share content and copy with clients for approval, gather feedback, and ensure the team implements the necessary changes.
• The role involves managing a portfolio of 8-15 clients simultaneously.
• The account manager will send monthly invoices to clients and ensure timely payments.

Client Meetings:

• They will conduct weekly meetings with each client, lasting up to an hour, to discuss performance, task progression, and next steps.
• The account manager will prepare agendas to cover previous and upcoming tasks before meetings.
• They will send meeting minutes to clients immediately after calls and update Asana with action points.

Media Buying:

• The candidate should have a strong understanding of Meta and Google Ads to explain media buying performances.
• They will provide basic suggestions on media buying strategies and content ideas during client calls.
• Although not responsible for running campaigns, direct experience managing Meta and Google Ads is required.

Client Reporting:

• They will record a Loom video each week to explain weekly results, present new ideas, and report on tests conducted (with content provided by the Head of Strategy).
• The account manager will deliver detailed monthly reports on the performance of emails and ads on the first of each month.

Communication and Character:

• The candidate should communicate excessively and chase tasks diligently to ensure early completion.
• Exhibiting an infectious positive energy that uplifts others is important.
• Going above and beyond to ensure client happiness and satisfaction is expected.
• The account manager should maintain confidence in front of the camera, even under pressure or challenging client inquiries.
• Excellent written and verbal skills are required.

Desired Experience:

• The ideal candidate should have prior experience as an account manager within a digital marketing agency.
• Proficiency in managing ads on Meta (Facebook) and Google is essential.
• The candidate should possess excellent communication skills, exuding energy and charisma.
• A meticulous approach and thorough note-taking are required.
• A strong motivation to help charities and NGOs make a difference in the world is essential.

Salt is acting as an Employment Agency in relation to this vacancy.