Client Success Manager

Job Title: Client Success Manager (Embedded – US Affiliate Network)

Location: On-site/Hybrid Office in Cape Town – (Client is in Phoenix, Arizona, USA)

Type: Full-Time

Hours: 2pm/3pm – 11pm/12pm

About the Role

My client is a global leader in AI voice technology, helping businesses scale customer interactions through advanced voice agents. They’re looking for a proactive and highly motivated Client Success Manager to support one of their largest US partners -a major affiliate network.

In this role, you’ll be embedded within the client’s team, acting as the go-to expert for their AI-driven lead verification service. You’ll be responsible for ensuring the partnership runs smoothly, performance targets are met, and value is consistently delivered. This is not your standard client success role-you’ll be directly influencing campaign success and strengthening a key strategic relationship.

Key Responsibilities

• Primary Point of Contact: Act as the dedicated, on-site resource for the client, managing day-to-day inquiries, requests, and escalations.
• Quality & Performance: Monitor and analyse call recordings from AI agents to ensure script accuracy, lead quality, and compliance.
• Data Analysis & Optimisation: Track key performance metrics, identify trends, and recommend improvements to maximise results.
• Campaign Enhancement: Work closely with both the client and technical teams to refine scripts, adjust routing logic, and test new strategies.
• Reporting: Deliver clear daily, weekly, and monthly performance reports that turn data into actionable insights.
• Relationship Building: Foster strong relationships across the client’s organisation to maintain trust and alignment.
• Internal Advocacy: Represent the client’s needs and feedback internally, ensuring products and services remain aligned with their goals.

What We’re Looking For

Required:

• 2-5 years’ experience in Client Success, Account Management, Quality Assurance, or similar.
• Previous experience in a high-volume call centre or BPO environment.
• Strong analytical skills with the ability to interpret data and make data-driven recommendations.
• Excellent communication and relationship-building skills.
• Self-starter mindset with the ability to work independently within a client environment.
• Highly organised and detail-oriented.
• Must be legally eligible to work in the US.

Preferred:

• Experience in affiliate marketing or lead generation.
• Familiarity with CRM and BI tools (e.g., Salesforce, HubSpot).
• Interest in technology and AI.

What’s on Offer

• Competitive US-market salary and benefits.
• The chance to be an embedded expert within a leading US affiliate network.
• A high-impact role directly tied to a strategic business partnership.
• Supportive, global team culture with opportunities for growth.
• International travel opportunities

Salt is acting as an Employment Agency in relation to this vacancy.