Join a dynamic InsureTech company in the vibrant heart of Stellenbosch as a customer support specialist. You’ll handle general customer service tasks, provide top-notch support, and act as a liaison between customers as well as sales and claims teams.
Responsibilities:
Handle general customer service inquiries efficiently.
Provide exceptional service and prioritise customer satisfaction.
Serve as a liaison between customers and internal teams.
Accurately capture communication on the correct platforms.
Identify opportunities to upsell or cross-sell products/services.
Requirements:
Senior Matric Certificate; additional qualifications are a plus.
2-4 years in client services, customer care, or related fields.
Industry familiarity is beneficial.
Strong written and verbal communication skills.
Excellent problem-solving and critical thinking abilities.
Ability to understand customer needs and provide exceptional service.
Knowledge of products/services to explain complex concepts clearly.
High standard of written and verbal communication.
Proactive in staying updated with industry trends and best practices.
Remuneration and Perks:
Competitive monthly salary depending on experience.
Working with the best-known insurance partners in South Africa.
Generous annual leave entitlement of 21 days, plus an additional day of Birthday Leave.
Disability income benefit.
Discount on salvaged bicycles, exclusive to team members.
Opportunity for international exposure, opening doors to diverse experiences and growth opportunities.
Current shift times:
UK Summer Period (April – September):
10:00 to 19:00, Monday to Friday.
Salt is acting as an Employment Agency in relation to this vacancy.