Are you passionate about 4×4 adventures and delivering top-notch customer service? Our client is seeking a dedicated individual to join their team and provide exceptional rental advice that sets them apart, converts inquiries, and fosters repeat and referral business.
Responsibilities:
Promptly respond to inquiries from all lead-generating platforms.
Match clients with suitable vehicles for their travel plans and destinations.
Provide detailed information on vehicle equipment, travel restrictions, and route planning.
Follow up on inquiries to maintain a minimum 30% conversion rate.
Accurately process reservations, ensuring information matches quotations and Tourplan data.
Handle special requests and additional product needs, including cross-border vehicle applications.
Create precise travel documentation, including vouchers and confirmation emails.
Assist clients with payment issues and offer alternative payment methods.
Advise clients on supplier operating hours to avoid conflicts with travel schedules.
Communicate cancellation and no-show policies with quotes and confirmations.
Process cancellations and refunds promptly.
Offer ongoing concierge service from booking through to the client’s return.
Provide expert advice and guidance as needed.
Maintain the inquiry management dashboard for accurate reporting.
Prioritise and resolve complaints efficiently.
Participate in weekend and after-hours duties as scheduled.
Assist with the emergency phone as needed.
Support with additional tasks as required.
Qualifications & Job Requirements:
Matric certificate
Tertiary qualification in travel/tourism is a plus
3-5 years of customer service experience, including sales (face-to-face or telesales)
Experience in 4×4 and camper van rentals is advantageous
Strong knowledge of African self-drive destinations
Computer literate (MS Office / Google Workplace)
Knowledge of the Tourplan system is a plus
Must have a driver’s license and own transport
Excellent written and verbal communication skills
Strong time management and problem-solving skills
Excellent administrative and organisational skills
Strong sales and customer service drive
Highly adaptable to a fast-paced, dynamic environment
Perks of the Job:
Competitive salary with monthly commissions
20 days of paid annual leave
Additional annual leave days after 5 years, up to a maximum of 25 days
Paid birthday leave – because you deserve a day off on your special day!
Paid sabbatical leave without using your annual leave
Flexible working conditions
Opportunities for professional development
Supportive leadership from actively engaged owners
Collaborate with a diverse and dedicated team
Discounted travel opportunities within Africa
Convenient location in the northern suburbs of Cape Town, possibly against traffic for your commute
Salt is acting as an Employment Agency in relation to this vacancy.