Client Relationship Management Operations and Administration

Customer Relationships Management Operations Officer – $65,000 plus super plus LTIP

Hybrid Role (Sydney CBD based)

About the company

Our client is a multinational internet services holding company headquartered in London and spanning across the globe. Its subsidiaries provide domain name registry and registrar services, in addition to associated products and services, including web hosting, brand management, and domain parking.

The Wholesale division of their business needs a Customer Relationships Management Operations Officer to undertake all operational activities in support of the CRM team. You will ensure the completion of all tasks, identify and resolve errors and onboard any new clients to allow for a smooth experience for the client.

What does the position entail?

• Operate client relationship operations process across TPP systems (Salesforce, Zendesk, Jira, Console, RRP proxy).
• Implement price changes as directed,
• Investigate and apply refunds and credits as instructed
• Produce regular (excel) reporting for the sales and leadership team, working with the Business Insights Analyst
• Support team meeting administration – weekly town hall and sales meetings
• Manage team calendars as directed by CRM Lead.
• Undertake processes to onboard new clients into TPP,

What will you have:

• Ownership and demonstrates actions that ensure prompt delivery of expected outcomes
• Communicates and responds quickly
• Excellent organisational skills
• Optimal phone manner
• Team player
• Open to support the team with efficiency and attention to detail

This role is the perfect position for someone who is ready to join the corporate tech-space or looking to transfer to this industry from an admin role. It is for someone who thrives in a dynamic, fast-paced environment and who are looking to grow their career in sales and customer success.

Salt is acting as an Employment Agency in relation to this vacancy.