Customer Success Representative

Our client boasts a highly sought-after Practice Management Software. Their Global award-winning solution enables their customers to automate and simplify tasks ensuring that staff utilize their time efficiently and work smarter.

The unique solution combined with their incredible team culture and dedication towards each of their stakeholders makes them a powerhouse in the industry. As an employee, you can expect ongoing development, opportunity, and growth alongside a competitive salary and bonus structure.

What your day to day looks like?

• Influence and guide existing customers to achieve best practice outcomes
• Proactively contact existing customers, ensuring they’re engaged, satisfied and educated on the product
• Respond to all leads and opportunities generated by marketing
• Maintain a deep understanding of the customer value proposition, industry, market and product knowledge.
• Work collaboratively with departments across the business to build open communication lines, share knowledge and maximise customer satisfaction
• Stay up to date with market trends and being seen as a trusted advisor

What you’ll bring to the role?

• 2 years’ sales experience, ideally focusing on driving customer success
• Effective communicator- verbal & written
• Excellent planning & organisational ability
• Ability to work autonomously

What’s in it for you?

• Competitive remuneration package – salaried + super + commission structure
• Flexible working arrangements – 2 days per week currently in the office
• Clear career progression & growth – This company is in an exciting phase of development & are focused on their people growing within the company and being involved in the journey.
• Continual learning and development – you’re empowered to innovate, make decisions, and continuously improve.

Salt is acting as an Employment Agency in relation to this vacancy.