Customer Support Representative- Japanese speaking

Customer/Technical support Engineer- Japanese speaking

· 12 months contract with high potential to go permanent.

· Only Australian citizens/ PR will be considered for this role

· Hybrid work- 2 days in office

· Location: Sydney CBD

· Offering 320/day including super+ laptop + training

Our client is a World’s leading cloud based software company is now looking for a native Japanese who can handle Japanese-language customer calls and technical cases.

When customer queries are assigned, you are expected to troubleshoot with logical thinking, act swiftly for urgent matters, coordinate well with various resolver groups, and manage clients expectations

Must have bilingual proficiency both in English and Japanese as you will be communicating with Japanese customers.

Proven ability to maintain a professional demeanour and customer focus in when handling complex user issues

Duties include:

• Responds to customer inquiries via telephone/zoom or in written communications.
• Resolves customer concerns raised during installation, operation, maintenance, product application or compatibility matters.
• Troubleshoots problems and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and development.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Perm Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.