CX Agent

• Global market leader who provides cloud-based solutions to the customers
• 12 months contract opportunity
• Complete remote work

About the role:

In this role, you will provide exceptional support for the company’s ecosystem including all their products and many more! This exciting business use variety of cutting edge technical tools, they work as a global team, and partner across the organisation to provide real product development to their customers

Responsibilities:

• Provide exceptional support across the various products
• Ability to provide technical insights and support for products-based issues via phone, email and chat
• Become an SME with strong working knowledge of the products.
• Be able to provide bespoke recommendations and solutions to customers on complex issues in user-friendly ways.
• Ability to provide root cause analysis and able to resolve complex technical issues.

Skills:

• Must be fluent in Japanese & English language skills (written and verbal)
• Effectively communicate with Japanese speaking customers through all offered support channels (phone, chat, and email)
• Min 2 years of work experience in a technical support and customer facing role
• Knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
• You demonstrate strong communication skills and can convey complex technical information in user-friendly ways through effective listening and questioning
• Knowledge of Zendesk and Jira is highly beneficial

Qualifications:

• Bachelor’s Degree
• 2+ years of technical support experience
• Excellent communication skills in Japanese
• Proven troubleshooting experience

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.