Technical Support Engineer

Technical Support Engineer

Join a leading Software Company that is making an impact in the FinTech community and boasts an exciting business venture model that is used by thousands of people worldwide. In this role you will be joining an experienced team as a Technical Support Engineer

Key Responsibilities:

• As Support Engineer, you will represent our client and communicate with customers via telephone, Zoom, and email to resolve cases opened with the Support team.
• Demonstrate strong interpersonal and communication skills while working with customers or internal team members.
• Exhibit leadership through personal responsibility, accountability and teamwork.
• Manage and resolve support cases with a high degree of technical complexity.
• Coordinate across numerous departments while driving issues to resolution.
• Have demonstrated experience using trace analysis, debugging, and source code to find workarounds and reproduce product issues.
• Maintain strong working knowledge of released products and take ownership for identifying product improvements.
• Share knowledge with team members and develop customer solutions efficiently.
• Learn to use and support Talend products.
• Work effectively and manage your queue with minimal supervision.

Essential Skills & Experience

• Bachelor’s Degree or equivalent experience and two years of work experience troubleshooting for customers.
• SaaS experience working in fintech
• Experienced with accounting based software
• Software development background
• Splunk knowledge and experience highly advantageous
• Understanding of computer hardware, e-mail functions and security
• Capable of maintaining & troubleshooting wiring, wireless network, security, data sharing, e-mail functions, and client configurations.
• Grasp software concepts and learn quickly.
• Have the ability to troubleshoot software and hardware over the phone, or via e-mail.
• Talent for communicating effectively, explaining things in a logical manner, maintaining a professional demeanor.
• Experience and ability to work on his/her own without direct supervision
• Ability to independently think through issues and come up with resolutions
• Be able to make independent decisions on best way to solve problems for end users
• Have outstanding customer relationship experience and skills

If you have the necessary experience and qualifications and believe you would be a great fit for this position, apply now!

Salt is acting as an Employment Business in relation to this vacancy.