Service Delivery Manager

Senior Appointments Technology

City of London Contract / 18 Months

Service Delivery Manager – Accounting Software
Location: Hybrid – 3 days per week onsite in Victoria, London
Contract Length: 6+ months
Day Rate: Competitive

A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success.

Key Responsibilities:

  • Act as the primary point of contact for onboarding and supporting sales partners.

  • Manage the delivery of services to customers, ensuring high satisfaction and product adoption.

  • Lead strategic onboarding processes and training sessions for partners and end-users.

  • Resolve complex customer queries using strong problem-solving and communication skills.

  • Facilitate consultative discussions to understand client pain points and recommend product solutions.

  • Collaborate closely with internal stakeholders across sales, support, and product teams.

  • Support with accountancy-related queries alongside the internal accounting team.

Required Skills & Experience:

  • Proven background in service delivery, customer success, or onboarding roles.

  • Excellent relationship management skills and the ability to handle technical or complex issues.

  • Strong written, verbal, and presentation communication skills.

  • Experience training users or delivering onboarding for software tools or platforms.

  • Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).

  • Good understanding of accounting firm environments and workflows.

  • Technically proficient and comfortable working across multiple systems and tools.

  • Organised, proactive, and able to manage multiple tasks simultaneously.


Working Arrangement:
Hybrid – 3 days per week in the office (Victoria, London), 2 days remote.


This is a fantastic opportunity for someone with a customer-first mindset and a strong accounting foundation to make a real impact within a well-established technology business. Get in touch to learn more or apply today.

*Rates depend on experience and client requirements

Job Information

Job Reference: LOC84722
Salary:
Salary per: annum
Job Duration: 18 Months
Job Start Date: ASAP
Job Industries: Senior Appointments Technology
Job Locations: City of London
Job Types: Contract

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Service Delivery Manager

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