Customer Success Jobs

What is Customer Success?

Working to build relationships with clients, Customer Success roles are concerned with ensuring satisfaction and retention. This begins with onboarding a client and working closely with them to address any questions or issues they have with existing products or services. Customer Success roles also require training clients on how to use products like software applications, to enable businesses to run as efficiently as possible.

Opportunities to further your career within the Customer Success industry

Working in Customer Success is in huge demand, with a 2018 study by LinkedIn finding it the third most promising job roles. This is no surprise when you consider the importance of client retention to any company’s success, so those with the right skills should have no trouble securing themselves these roles.

Recent Changes

The landscape of roles in Customer Success is being drastically altered through the rising use of software and tools, which allows direct collaboration with clients. It empowers a more proactive approach to management, to identify the priority needs for individual clients, as well as planning campaigns months in advance, in order to add value and establish a transparent relationship with the client.

Future Prospects

This depends massively on the performance of their previous campaigns, which offers the chance to gain salary raises or promotions if their work is good. By continuing on this journey, it will likely lead to a position as an account director.

Employers’ Requirements

Customer Success depends on having a proactive account manager at the helm of a project. To flourish in a Customer Success career, you'll need excellent communication skills, as you’ll either be pitching to clients or explaining to them how certain products work. Analytical skills are also a must, in order to determine whether or not a client’s existing products should be updated. You’ll also need to demonstrate project management skills, and be able to work well under pressure.

CV Requirements

Employers will want to see proven experience of working with a portfolio of accounts, and a good track record of meeting targets and KPIs. You should be able to demonstrate exactly how you have pitched products to clients, and how they have benefited as a result, using figures to back these assertions up.

Interview Preparation

Make sure you comprehensively research the company you’re interviewing for — being able to outline how you would improve their processes would be highly beneficial. You should also be prepared to answer questions on previous career challenges, as well as how you go about meeting targets and managing client expectations.

Educational Requirements

A degree in business administration or a related field is usually required for most roles in Customer Success management, although many do enter these positions with degrees in subjects like law or marketing. Work experience is just as crucial; however, and employers typically like to see anywhere between 1 and 5 years experience in a similar type of role.

Looking for Customer Success jobs? Check out our current opportunities on our job page.