Head of Professional Services

Technology

Our client is hiring a Head of Professional Services to lead the strategic and operational delivery of complex, high-impact projects across Africa and multinational regions. This is a senior leadership role focused on driving successful implementations, scaling delivery operations, and ensuring optimal client satisfaction across all project touchpoints.

Key Responsibilities:

  • Manage the P&L budget for the Professional Services department
  • Lead and manage cross-functional teams responsible for delivery, implementation, integration, and support of software solutions
  • Oversee the full project lifecycle, ensuring timelines, budgets, and quality standards are consistently met
  • Collaborate with internal product, engineering, and leadership teams to align project delivery with business strategy
  • Strengthen governance frameworks and continuously improve delivery processes and methodologies
  • Engage with regional clients at a senior level, ensuring strong relationships and commercial outcomes

Core Competencies:

  • Strong project and programme management skills across software implementation and professional services
  • Excellent leadership and team development abilities, with a track record of managing high-performing, cross-functional teams
  • Exceptional communication and stakeholder management skills, including C-suite engagement
  • Strong commercial acumen with experience in contract management and profitability tracking
  • Deep understanding of the full software development lifecycle (SDLC)
  • Ability to operate strategically while remaining detail-oriented and execution focused
  • Awareness and compliance of ISO9001, ISO27001, ISO22301, PCI and Daat Protection regulations.

Candidate Profile:

  • 10+ years’ experience in a professional services or delivery environment, ideally within telecoms or enterprise software
  • Proven experience leading large-scale, multi-region project teams
  • Proven experience running a P&L
  • Strong understanding of African and Middle Eastern market dynamics
  • Bachelor’s degree in a relevant field; PMP or similar certifications beneficial
  • Comfortable in a high-growth, fast-paced environment with evolving needs and priorities

Benefits:

  • Benefits such as medical and provident fund are not deducted from basic salary, but added on top of
  • Discrectionary bonus
  • Global travel for company functions, but also to meet with clients
  • Share-options in the business
  • Remote position

This is an exciting opportunity for a seasoned professional who thrives on strategic impact, operational excellence, and collaborative leadership.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2507-354717
Salary:
Salary per: annum
Job Duration:
Job Start Date: 2025-09-01
Job Industries: Technology
Job Locations: Cape Town
Job Types: Permanent

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