SAP HCM Tehnical Lead

Job Title: SAP HCM Technical Lead

Location: Cape Town (Belville)

Type: Permanent

Who are we?

Our client is a leading organization operating across various markets, with a strong footprint in financial services, human resources, and technology-driven solutions. They are committed to delivering innovative services and operational excellence to their stakeholders.

What will you do?

As an SAP HCM Technical Lead, you will oversee and manage the technical support and delivery within SAP ECC HCM and SuccessFactors platforms. Reporting to the SAP Centre of Expertise (CoE), you will ensure seamless service delivery, system governance, and alignment with operational goals.

This role focuses on supporting Human Resources Shared Services (HRSS), which serves numerous internal businesses and handles HR and payroll processes, service desk operations, change requests, and system troubleshooting. You will lead a team of developers, testers, and security specialists to deliver system changes, both for business-as-usual tasks and projects.

Additionally, you will oversee system upgrades, ensure audit compliance, and design high-impact system solutions while mentoring and guiding your team to success.

Responsibilities

• Manage and allocate JIRA requests, ensuring prioritization and alignment with client needs.
• Conduct periodic client meetings for updates, prioritization, and escalations.
• Oversee resource levelling to address incoming and backlog tasks effectively.
• Ensure adherence to Release, Incident, and SAP Change Management procedures.
• Maintain audit compliance for user access and change management.
• Address all SAP HCM legislative changes and oversee periodic system upgrades.
• Support governance and principles established by the SAP CoE.
• Provide technical guidance to system analysts when designing solutions.

What will make you successful in this role?

Qualification

• Bachelor’s Degree or Diploma in Computer Science, Information Systems, or a related field.
• ITIL Certification (or similar) preferred.

Knowledge

• In-depth understanding of SAP service delivery and planning (timelines, resources).
• Technical expertise in SAP Payroll, Time Management, Personnel Administration, and Organisational Management.
• Technical knowledge of SuccessFactors modules: Onboarding, Recruiting, and Employee Central.
• Familiarity with SAP Self-Service applications and SuccessFactors Talent modules (advantageous).
• Strong knowledge of system change management tools (JIRA or similar).
• Understanding of Waterfall methodology; Agile knowledge is a plus.
• SAP ABAP knowledge is advantageous.

Skills

• Strong analytical and problem-solving skills.
• Ability to interpret and interrogate written requirements.
• Excellent time management and task prioritization abilities.
• Ability to negotiate and engage effectively with stakeholders.
• Exceptional communication skills (written and verbal).
• Ability to deliver under strict deadlines and maintain momentum.

Experience

• At least 8 years in SAP Service Delivery and/or SAP HCM Team Leadership.
• Minimum of 5 years in technical support for SAP HCM and/or SuccessFactors.
• Participation in 2-3 full life-cycle SAP HCM implementation projects.

Personal Qualities

• Resilient and effective under pressure.
• Highly responsible and capable of working independently.
• Strong client focus and time management skills.
• Self-motivated with a delivery-focused mindset.
• Team player with excellent problem-solving abilities.

Why Join Us?

Our client is focused on fostering long-term professional growth, offering an environment where employees are supported to realize their potential. Through continuous development opportunities, they aim to empower employees to thrive in their careers.

Due Date for Applications: [Insert date]

Note: The shortlisting process will commence after the application deadline. Timelines may vary depending on progress and managerial availability.

Our client is committed to fostering a diverse and inclusive work environment, ensuring equal opportunities for all applicants, including individuals with disabilities.

Salt is acting as an Employment Agency in relation to this vacancy.