Software Application Support

• Issue Management: Handle incoming customer support requests, accurately triage, and ensure timely resolutions. Identify patterns in reported issues and support technical teams with root cause analysis, including diagnosing API, UI, and integration-related bugs. This role will involve participating in a rotating weekend on-call schedule

• Customer Engagement: Act as a brand ambassador by delivering thoughtful, clear, and personalised responses to customer inquiries, ensuring a high level of satisfaction

• Collaboration: Work closely with product and development teams by testing new features, validating bug fixes, and sharing valuable customer feedback to drive product improvements. Collaborate seamlessly across time zones and global teams

• Knowledge Management: Create and maintain clear, user-friendly knowledge base articles to continuously improve self-service resources and internal processes

• Continuous Learning: Stay updated on product developments and features to offer accurate, up-to-date technical assistance and proactively develop your skill set

Salt is acting as an Employment Agency in relation to this vacancy.