Customer Journey Owner (CX, Service Design)

DIGITAL JOURNEY MANAGER

(CX, Service Design, Product)

• £390.00 pd
• Inside IR35
• 12 months
• 3 days on-site
• London, Zone 1

Key Responsibilities

Customer Journey Ownership

• Lead the design, delivery, and optimisation of the end-to-end customer journeys (e.g., on-boarding, purchase, adoption, support…).
• Define vision and KPIs for digital journeys, ensuring alignment business and customer.
• Act as the voice of the customer – insights, data, and feedback to lead improvements across digital touch-points.

Digital Strategy & Execution

• Translate strategy into actionable road-maps, collab with product, design, engineering, and marketing.
• Drive personalisation and segmentation strategies to create differentiated experiences for different customers.
• Ensure all digital journeys are compliant, accessible, and aligned with the brand promise.

Performance & Optimisation

• Monitor journey performance using analytics and customer feedback, identifying friction points and opps.
• A/B, multivariate testing to optimise customer experiences.
• Report on performance metrics to leadership, highlighting successes and areas for improvement.

And more…

Get in touch to get the full description – hdeburghmound@welovesalt.com – and apply.

DIGITAL JOURNEY MANAGER

(CX, Service Design, Product)

• £390.00 pd
• Inside IR35
• 12 months
• 3 days on-site
• London, Zone 1

*Rates depend on experience and client requirements