Upload your CV
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.
With customers being the lifeblood of many businesses, the importance of maintaining relationships with them cannot be overstated. This is where Account Managers and Customer Success Managers come in. Here at Salt, we have long-standing experience in finding suitable roles for Account Managers and Customer Success Managers at all levels.
Select a category
Job Industry: Account Management & Customer Success Jobs
About the RoleA leading IT solutions provider is seeking a results-oriented Account Director with expertise in selling Cisco and/or Microsoft solutions. This role focuses on acquiring new clients, managing existing…
Job Title: Account Manager Location: Dublin About the Company: This organisation is a leading European enterprise-focused distributor, specialising in the design and delivery of optimised server, storage, and infrastructure solutions…
Role: Customer Success Manager Location: Remote, France Salary: €35,000-€40,000 base + €15,000-€20,000 bonus Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets Join a Market-Leading SaaS Organization! Are you passionate about building…
Alliance Manager - Cybersecurity Solutions Location: Stoke-on-Trent (Hybrid) Salary: Competitive, based on experience Industry: Technology / Cybersecurity About the Role: We are looking for a commercially driven Alliance Manager to…
Role: Key Account Manager Location: London (Hybrid, 1-2 days in-office) Salary: Up to £50,000 base + Bonus The Role in Brief: An exciting opportunity to join a rapidly growing global…
A leading IT solutions provider is seeking a results-oriented Account Director with expertise in selling Cisco and/or Microsoft solutions. This role focuses on acquiring new clients, managing existing accounts, and…
Job Title: Head of Sales Location: Hybrid (Southampton-based team, weekly office presence preferred) The Company: A leading provider of EAM/CMMS software, empowering businesses to streamline asset management and maintenance operations.Well-established…
Job Title: Account Manager (CMMS / Asset Management SaaS) Location: Hybrid - UK-based (1-2 days per week in the office) The Company:A leading provider of CMMS / Asset Management SaaS,…
Job Title: VDC Manager Location: Hybrid (London, 2-3 times per week) The Company: A pioneering Digital Twin start-up transforming how construction projects are designed, built, and managed.Focused on leveraging cutting-edge…
Position Intro A leading provider of advanced solutions for financial services, offering clients personalized value aligned with their business goals and objectives. The company's solutions deliver systemized, enterprise-wide value with…
A leading technology solutions provider is redefining how customers procure, implement, and support their IT infrastructure. Offering an innovative alternative to traditional Managed Service Providers (MSPs) and Value-Added Resellers (VARs),…
Both Account Managers and Customer Success Managers work to build relationships with clients to ensure satisfaction and retention, but their roles are slightly different. An Account Manager will manage a customer’s sales account and sell them the products and services they need. They will research a client’s company and its objectives in order to see what products and services will best help them meet those goals, and pitch these to them.
Conversely, a Customer Success Manager will onboard clients, working closely with them to address any questions or issues they have with existing products or services. They will also train clients on how to use such products—e.g. software applications—enabling businesses to run as efficiently as possible. However, although there are acute differences between the two there are many overlaps as well, meaning many job roles will contain a mix of the core tasks highlighted above.
Customer Success Manager | £45,000 - £65,000, plus £20,000 bonus (commissioned) |
Account Manager | £25,000 - £50,000, plus £15,000 bonus (commissioned) |
Account Manager – IoT, Embedded | £60,000 - £80,000, OTE of £110,000 |
Account Management and Customer Success roles are in huge demand. A 2018 study by LinkedIn found that Customer Success and Account Management jobs were the third and tenth most promising job roles around respectively. This is no surprise when you consider the importance of client retention to a company’s success, so those with the right skills should have no trouble securing themselves a role in these areas.
One way the Account Management landscape is being altered is through increased use of software and tools allowing direct collaboration with clients. These tools also allow for a more proactive management approach in order to identify the priority needs for individual clients as well as planning campaigns month in advance in order to add value and ensure a transparent relationship with the client.
Future prospects for Account Managers and Customer Success Managers depend massively on performance. Both have the chance to gain salary rises or promotions if their work is good, and next steps in your career path will likely lead to Account Director roles.
To flourish in an Account Management or Customer Success Management role, there are certain abilities you’ll need. For both, excellent communication skills are required, as you’ll either be pitching to clients or explaining to them how certain products work. Analytical skills are also a must, as Account Managers will be required to research into which products and services are most suitable for a client, whilst Customer Success Managers will need to analyse whether existing products should be updated or not. You’ll also need the ability to work under pressure, as well as project management skills.
Employers will want to see proven experience of working with a portfolio of accounts and a good track record of meeting targets—e.g sales targets for an Account Manager. For both roles, you should be able to show how exactly products you pitched to or educated clients on have benefited them, using figures to back these assertions up.
Make sure you comprehensively research the company you’re interviewing for—being able to outline how you’d improve their processes would be highly beneficial. You should also be prepared to answer questions on topics like previous career challenges, as well as how you go about meeting targets and managing client expectations.
A degree in business administration or a related field is usually required for most Account Manager or Customer Success Manager roles, although many do go into these positions with degrees in subjects like law and marketing. Work experience is just as crucial, however, and employers typically like to see anywhere between 1 to 5 years experience in a similar type of role.
For years, job titles have been seen as a convenient way to simplify recruitment, helping to scan CVs, compare applicants, and gauge experience. But the truth is, job titles rarely paint the full picture.
Who gets hired, how jobs are created, and which skills are valued are not just determined by individual effort - they’re dictated by global economic forces, corporate interests, and technological shifts.
For Salt’s latest Women in Tech interview, Corrinne Pillay, Head of Digital Portfolio and Strategy at SkyCity Entertainment Group, to discuss how to encourage, empower and support women entering the tech industry.
More leaders are turning to open or contingent workforce models to drive flexibility, reduce costs, and maintain productivity.
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.