Upload your CV
Upload your CV to our database.
With customers being the lifeblood of many businesses, the importance of maintaining relationships with them cannot be overstated. This is where Account Managers and Customer Success Managers come in. Here at Salt, we have long-standing experience in finding suitable roles for Account Managers and Customer Success Managers at all levels.
Select a category
Job Industry: Account Management & Customer Success Jobs
Founding Senior Customer Success Manager Seed-Funded Startup - 6m Investment The Company: Delivery of goods for small retailers has always been a massive challenge purely because they don't have the…
Job Title: Customer Success Manager Location: Germany (Hybrid/Remote) Salary Package: €80,000 - €120,000 per annum + Uncapped OTE & Benefits The Company: · Leading provider of TaaS and consultancy services…
Both Account Managers and Customer Success Managers work to build relationships with clients to ensure satisfaction and retention, but their roles are slightly different. An Account Manager will manage a customer’s sales account and sell them the products and services they need. They will research a client’s company and its objectives in order to see what products and services will best help them meet those goals, and pitch these to them.
Conversely, a Customer Success Manager will onboard clients, working closely with them to address any questions or issues they have with existing products or services. They will also train clients on how to use such products—e.g. software applications—enabling businesses to run as efficiently as possible. However, although there are acute differences between the two there are many overlaps as well, meaning many job roles will contain a mix of the core tasks highlighted above.
|Customer Success Manager||£45,000 - £65,000, plus £20,000 bonus (commissioned)|
|Account Manager||£25,000 - £50,000, plus £15,000 bonus (commissioned)|
|Account Manager – IoT, Embedded||£60,000 - £80,000, OTE of £110,000|
Account Management and Customer Success roles are in huge demand. A 2018 study by LinkedIn found that Customer Success and Account Management jobs were the third and tenth most promising job roles around respectively. This is no surprise when you consider the importance of client retention to a company’s success, so those with the right skills should have no trouble securing themselves a role in these areas.
One way the Account Management landscape is being altered is through increased use of software and tools allowing direct collaboration with clients. These tools also allow for a more proactive management approach in order to identify the priority needs for individual clients as well as planning campaigns month in advance in order to add value and ensure a transparent relationship with the client.
Future prospects for Account Managers and Customer Success Managers depend massively on performance. Both have the chance to gain salary rises or promotions if their work is good, and next steps in your career path will likely lead to Account Director roles.
To flourish in an Account Management or Customer Success Management role, there are certain abilities you’ll need. For both, excellent communication skills are required, as you’ll either be pitching to clients or explaining to them how certain products work. Analytical skills are also a must, as Account Managers will be required to research into which products and services are most suitable for a client, whilst Customer Success Managers will need to analyse whether existing products should be updated or not. You’ll also need the ability to work under pressure, as well as project management skills.
Employers will want to see proven experience of working with a portfolio of accounts and a good track record of meeting targets—e.g sales targets for an Account Manager. For both roles, you should be able to show how exactly products you pitched to or educated clients on have benefited them, using figures to back these assertions up.
Make sure you comprehensively research the company you’re interviewing for—being able to outline how you’d improve their processes would be highly beneficial. You should also be prepared to answer questions on topics like previous career challenges, as well as how you go about meeting targets and managing client expectations.
A degree in business administration or a related field is usually required for most Account Manager or Customer Success Manager roles, although many do go into these positions with degrees in subjects like law and marketing. Work experience is just as crucial, however, and employers typically like to see anywhere between 1 to 5 years experience in a similar type of role.
Autistic talent brings incredible abilities and capabilities to your organisation – but you must ensure they're included and supported.
Whether you loved the Barbie film or hated the Barbie film, it asks an important question: where are the women in leadership?
Memes can supercharge your marketing. The founders of Lucid Meme explain why and how you can revolutionise your social media strategy.
Make real changes today to support your existing workforce, and attract and retain diverse talent.
The digital skills gap is challenge for every employer today. Here’s what you can do to source the skills you need.
By building development you will uncover hidden gems within the organisation that also allows for a more effective and efficient hiring process.
Salt is proud to announce its latest milestone - securing a license to operate in the thriving city of Abu Dhabi, UAE. This represents a strategic step towards furthering our commitment to the region's digital growth and development, offering us a wide scope to offer recruitment services for roles across the capital.
Nathan Andres, wellbeing activist, helps people survive and thrive in times of change through resilience and authenticity. Here's how.
What is Matariki and how can you celebrate this year? Find out the history and significance of this special time from Salt Wellington's Annalee Hoogeveen!
A personal brand is your reputation at scale. Amelia Sordell shares her own story and how you can start building your brand online!
Skills-based recruitment strategies aren't new - but they could make all the difference to your business. Here's why they continue to rise as a hiring practice.
Learning how to adapt to changing markets is crucial for any business looking to improve and stay relevant. Jacqui Barratt, CEO of Salt, shares key trends and how to make sustainable change.
The CogX Festival (https://www.cogxfestival.com) of inspiration, impact and transformative change announces nine of the world’s top AI experts that will speak on the AI day of the highly anticipated DeepTech Summit.
Skills-based hiring helps builds more diverse, talented teams by attracting outstanding talent your competitors might overlook!
Technologies like AI and metaverses can help with HR talent challenges! Melissa Crawford explains the exciting opportunities ahead.
"We are truly honoured to be named in the Magnit Global Supplier Excellence Award for 2023. We love our partnership with the Magnit teams and thank them for their continued support in Salt and their investment in a more inclusive and equitable future.”
You already have 50% of the skills you need for a Technology role. Lara-Michelle Noack shares how to start in tech!
Becca Lory Hector is LinkedIn's top voice on Disability Advocacy. Late diagnosed and openly autistic - she shares her views and experience having an invisible disability and what organizations can do to be truly inclusive.
Cover letters can be tricky! Here's what to include, the best format to use, and our insider tips to help!
Organisations need to stop talking about getting more women into Technology and start acting. Anna Brailsford, CEO and Co-Founder of Code First Girls explains what you can do now.
Remote work models have opened new doors for both employers and employees on a global scale - here’s how they could help your business thrive.
Here’s how to adapt your work processes to see real results from your remote or hybrid workforce - now and in the future!
Ed Mayo shares how pro bono volunteering has powerful business benefits as well as its social impacts - a key factor for employers to consider in a competitive job market where company culture and conscience matter more than ever before.
Sean Anderson on why your company ads on LinkedIn aren't seeing results, what the limitations of your Marketing are and how to empower your own people on their own platforms to see exponential growth and rewards from this social network.
FOR IMMEDIATE RELEASE Creating Futures that positively impact the digital economy in BrazilThe acquisition of R4S allows Salt to offer even more opportunities for digital professionals in Brazil and beyond Salt, a global leader in digital recruitment and talent, is proud to announce the acquisition of R4S, a leading recruitment provider in Brazil. This strategic More...
PARA LANÇAMENTO IMEDIATO A aquisição da R4S permite que a Salt ofereça ainda mais oportunidadespara profissionais digitais do Brasil e do exterior A Salt, líder global em recrutamento e talento digital, tem o orgulho de anunciar a aquisição da R4S, empresa líder de recrutamento no Brasil. Essa aquisição estratégica expande o alcance global da Salt More...
LinkedIn is rapidly evolving and brands that want to break through the noise need to understand these changes and leverage them!
Whether you’re wondering how to write a CV for the first time or updating your CV as part of a job search, our handy guide will help get you noticed for all the right reasons.
New workplace wellbeing report highlights impact and role of C-suite Wellbeing at work needs to be championed and embedded into the roles of employees at every level.
Product leaders must continuously adapt to stay ahead. Alex Tomlinson shares insights to help both candidates and teams keep up in the Product space.
Thinking about relocating? These are the top jobs in demand in the Netherlands to help you land a role in one of the happiest countries in the world!
Upload your CV to our database.