Customer Success Manager

Customer Success Manager – Sustainability SaaS for Construction (UK – Fully Remote)

100% Remote (UK-based only)

We’re working with a high-growth SaaS company on a mission to help the construction industry reduce carbon, eliminate waste, and meet sustainability goals through intelligent, real-time data. Their platform is already being used by leading contractors and infrastructure organisations across the UK and Europe.

They’re now looking for a Customer Success Manager (CSM) to join their mission-driven team and support the growing customer base. This is a fully remote role with occasional in-person team meetups in the UK.

🔥 Your Role

As CSM, you’ll be the key point of contact for clients post-sale, ensuring they are onboarded smoothly, engaged effectively, and set up for long-term success using the platform. You’ll help build processes, deepen customer relationships, and contribute to product feedback and retention strategies.

Key responsibilities:

• Own onboarding, training, and ongoing engagement for a portfolio of construction and infrastructure customers
• Become a trusted advisor to sustainability teams, project managers, and site leaders
• Deliver tailored onboarding plans, walkthroughs, and adoption check-ins
• Track usage data and proactively manage customer health and renewals
• Collaborate closely with Sales, Product, and Support to drive value and continuous improvement
• Support customer feedback loops and advocate for product enhancements

✅ What You Bring

• 2-4+ years in a Customer Success, Account Management, or Implementation role at a B2B SaaS company
• Experience working with construction, infrastructure, or sustainability-focused clients is a strong plus
• Excellent communication and stakeholder management skills
• Passion for sustainability and helping clients achieve their ESG goals
• Comfortable working independently in a fully remote environment
• UK-based with full right to work

🚀 Why Join?

• Join a mission-driven SaaS company transforming sustainability in the built environment
• 100% remote working with flexibility and autonomy
• High-impact role in a collaborative, values-led team
• Competitive salary, meaningful equity, and career progression opportunities
• Backed by top investors and growing rapidly with leading industry clients

If you’re a proactive and purpose-driven CSM who thrives on building relationships and delivering value, let’s talk confidentially.

*Rates depend on experience and client requirements