Service Designer with CX

CONTRACT – SERVICE DESIGNER (CX) – 3 MONTHS(+EXTENSION) – HYBRID – INSIDE IR35

Day Rate: £500/day

Agency experience is a plus, think AKQA, Saatchi & Saatchi, Huge, Foolproof, AnalogFolk etc.

Purpose of job

Deliver harnessing disruptive technologies to support the alignment of digital workstreams anchored around the customer experience.

What does this job deliver? (Key accountabilities)

Guide the design and implementation of customer experiences across all digital channels Simplify and improve the customer experience to ensures digital experiences are optimised in delivery of speed and effectiveness Collaborate with colleagues to ensure cohesion in the digital experience to build customer trust and advocacy Build strategic thinking across the business to develop awareness of disruptors and innovators in digital experience.

Knowledge and experience

* The ability to understand and articulate customer vision with a good level of credibility and effectiveness to drive good customer outcomes

* The ability to work with a wide range of stakeholders

* Good commercial acumen, with market awareness at a macroeconomic and business segment level

* Good interpersonal, team working, negotiation, influencing and networking skills

* Problem solving and analytical skills, demonstrating strategic thinking and leveraging insight and other sources of information to build business intelligence

* The ability to work on your own initiative, setting your own priorities and working to defined deadlines

* Experience of working with customers or in a customer experience role

* An understanding of digital trends and the evolving financial technology landscape

* Working knowledge of UX best practice and the ability to express ideas visually through wire framing, paper prototyping, customer journeys and workflows

* An understanding of UX artefacts and applying user interface and brand to envision the final visual design

* A good story tell and consultative facilitator, with the ability to set out a clear vision and path

* The ability to contribute to the development of innovative solutions with a wider team

* Experience in service design and design lead thinking to deliver digital transformation

* Experience of working in an agile environment using up to date methodologies, such as Scrum and Kanban

* Display behaviours in line with our Critical People Capabilities

If you’re interested and free for work reach out to csalerno@welovesalt.com