UX Researcher – Market-Leading B2B & B2C

UX Researcher

*Midweight and Senior Positions Available*

Market-leading, User-centred, B2B & B2C

*Central London*

Are you an enthusiastic and motivated UX Researcher looking to take on an integral role within a talented Product team?

Would you like to help a market-leading business shape and develop future B2B and B2C products?

Is your ‘bread & butter’ conducting qualitative user research, analysing real user behaviour and identifying key opportunities to evolve and improve customer experience?

If you’re ready to immerse yourself in a top product and become part of a fun and lively team, then this role is for you!

Key Responsibilities

• You will work within an established Product team alongside Product Owners, Analysts, Data Scientists, UX Designers and Engineers.
• Work closely with Product, Commercial and Marketing teams to define and prioritise impactful research
• You will often be working on new initiatives to validate market fit or refine understanding of customer needs
• Plan and conduct user research using appropriate methods to understand behaviours and attitudes, such as user testing, interviews and surveys, card sorting, benchmarking, remote testing, heuristic evaluations
• Share insights from research by writing reports and presentations to communicate results to the team and the business
• Work with business analysts to understand the value of insights and recommend future research projects
• Evangelise the value of user testing and encourage hands-on engagement from colleagues by promoting user research methods and resources
• Ensure customer needs are well understood and represented across the business

Skills and Experience

• Strong ability to evaluate insight and convey learnings through storytelling, presentations and personas
• Deep understanding and experience applying qualitative and user-centered design methods such as concept and prototype testing, usability testing and surveys
• Confident and persuasive oral and written communication skills working with both qualitative and quantitative data
• Ability to work with others in a consultative capacity, including excellent interpersonal skills and the ability to forge strong working relationships
• Experience with a digital product-based company is desirable as is an understanding of Agile and Lean product development processes
• Has a real passion for technology and innovation

Highly desirable, but not essential

• Experience with web analytics and behavioural data analysis.
• Experience creating designs, prototypes to facilitate/communicate research findings, writing and evangelizing research.
• Studied cognitive psychology, cognitive science, anthropology or a related field.

To be considered for this great role, click apply or email acummings@welovesalt.com

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://welovesalt.com/privacy-policy/.