HR Generalist

My client, a multinational computer software company are looking for a skilled & talented HR Generalist to join their team on a 6-month contract for a maternity cover.

The role is a hybrid role with 2-days per week in their offices in Maidenhead, Berks with the rest WFH. You will be working on resolving tickets coming in from the wider business, on average 6-10 tickets daily.

Ideal candidate will be a confident team-player with a penchant for problem solving & ideally come from a HR/Service Centre background. If you’ve worked using ServiceNow or Workday, even better!

The role is in scope of IR35 & is paying market rate depending on experience.

Please see below for further info on the role

Duties

• As a member of the wider ERC team, act as employees’ first contact point across EMEA for all EX related questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday and ServiceNow)
• Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills
• Mitigate customer concerns as much as possible and focus on quick resolution
• Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using ServiceNow
• Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources
• Provide voluntary separation support: primary executors of voluntary exit tasks who coach and support managers with any queries.
• Address Tier 1 & 2 queries regarding compensation, benefits, HR data management ect.

Skills

• Demonstrated problem solving skills
• Commitment to customer service and providing a positive employee experience
• An effective communicator at all levels, both written and verbal
• Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high
• Ability to maintain the highest level of confidentiality
• Ability to work independently and also be part of both virtual and local team structures
• Ability to apply sound judgment and make decisions on when to advance issues
• Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
• Previous experience in a shared services organization is a plus!
• Proficient English language, additional languages welcomed!