Content Designer

An opportunity has become available for a Content Designer to work with a Global Travel company during an exciting period of growth over next 12 months.

About the role:

My client is looking for a motivated Content Designer to help them envision and deliver delightful customer experiences for travellers, booking hotels, and vacation rentals. The company works on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.

Traits that are important for the role:

• A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
• Increased focus on content problems across systems and product areas.
• Strong skills in facilitation, presentation, and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.
• A passion for travel and for the company’s mission.
• A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus!
• Demonstrate strong knowledge and skills in writing content for digital products.
• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to user problems and contribute your own suggestions.
• Understand complex content systems and apply platform-scale content strategy thinking.
• Apply holistic, customer-focused approaches to drive the content strategy in our discover and landing experiences.
• Identify and use scalable frameworks (e.g., matrixes and other structured documentation) to tackle structural problems with product content.

Functional Activities of the role include:

• Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
• Orchestrate a clear and compelling voice and tone – even if you don’t own all the content – across complex product areas.
• Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.
• Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
• Actively seek diverse feedback on work and anticipate feedback to address it proactively.
• Tailor communications (content focus, style, format, etc.) for different audiences as appropriate.

Technical Skills needed:

• At least 5 years related professional experience as a content designer or content strategist
• Able to audit, analyze, structure, create, and present content independently using established frameworks.
• Understanding of human-centered design (HCD) practices.

Content Designer | ASAP start – 12 month contract | Hybrid | Day Rate: DOE