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SOCIAL MEDIA MANAGER – Fluent in German and English essential
Looking for a Social Media Superstar who would like to work for an amazing creative agency!
Who are they?
* This role requires an individual that has a very dynamic skill-set and is multilingual to work on
a large global brand.
* Completely fluent in written and spoken English and German is essential.
* 1+ years in a similar agency role is a must.
* Experience seeing production of social assets from brief through to production and posting –
both self-created and created by third parties.
* Have a pulse on culture and be constantly curious about trending conversations in social.
* They will be the key contact for the brands and markets they work on, so client management
experience is a must.
* Understand how to use key analytic tools with an enthusiasm for user-centred comms, having an analytical and strategic mindset.
* Excellent communication skills and creative ideas.
Key Responsibilities:
CLIENT HANDLING
* Serve as main point of contact for client questions related to social channels and content for
both the global clients and market-specific clients.
* Delivery and bi-annual maintenance of a clear social strategy that includes specificity on
social targeting, role of influencers, role of content, role of channels and innovation partners.
COMMUNITY MANAGEMENT
* Schedule and publish content calendars each month informed by local media plans.
* DMC, comments and UGC, crisis comms, fan/user engagement, Brand FAQ’s
* Crisis management and escalations
* Daily channel sweeps and responses to consumer comments and questions across owned
channels.
EDITORIAL DEVELOPMENT
* Ongoing Social Calendar Development.
* Development of both tactical and reactive posts every month.
* Possibility of in-person social / community management coverage of experiential events or
activation’s.
CRM, DATA & ANALYTICS
* Help set & track KPIs for social channels: Share of Voice, Sentiment, Drive to Sales
* Weekly internal review, Monthly Performance Report, quarterly deep-dive report on channel
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.