Digital Manager – Salesforce Commerce Cloud (Demandware)

I’m currently working with a global brand looking to grow their Digital Platform Operations team, they are currently building a new cutting-edge platform to support their new line of products and Digital Platform Operations team will play a big part of this journey by protecting, operating, improving and automating this platform.

Role Summary

Actively collaborate and build relationship with customers on all aspects of delivery to ensure the end to end deliverable is aligned to meet the current and future needs of the customers. Will be responsible to enable and optimize the platform through delivery of features, enhancements and trusted advisory servies to affiliates.Working across all delivery teams, the platform enablement team will work and help other delivery team to improve the quality of services that we provide to our customer.

Key Responsibilities

• Enabling local markets to deliver effectively by configuring and managing features locally.
• Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet markets business needs. Anticipate client needs and formulate solutions to client issues.
• Managing data ingestion and ensuring market are able to deliver.
• Configuration of the digital platform across all key products that comprise the technology stack.
• Automation of key processs to allow market to self-seve.
• Communication release notes of the platform to ensure all markets are aware of the capabilities that are available. (i.e. impact of Salesforce release, integration, configuration triggered by product team which affects live markets)
• Acting as innovation Ambassadors, working with local markets to help them make sensible decisions about using the products within the platform.
• You will teach, mentor and share knowledge, improve processes and develop systematic solutions to problem / repetitive patterns.

Soft Skills:

• Proven ability to prioritize activities, well organized and able to deliver on-time.
• Proven ability to manage conflict and prioritisation in an ambigious setup.
• Demonstrable first class stakeholder engagement experience.
• Organized, enthusiastic, professional and exception communication skills.
• Ability to connect well with people of different backgrounds; capability in navigating different parts of an organization (e.g., sales, marketing, product).
• Ability to multi-task under pressure and work independently with minimal supervision and guidance.

Technical Skills:

• 4+ years experience in systems integration and development, package implementation, interactive design
• 24 months of Demandware (Salesforce) experience in the last 3 years
• Mastery of ecommerce implementation specifically on Demandware (Salesforce) platform, MVC Pattern, and Eclipse
• Good understanding of object oriented programming, relational databases

• Experience with MVC and Object Oriented Programming concepts
• Experience developing solutions sets in B2B/B2C Content Management, Product Creation, Campaign, Promotion in eCommerce
• Experience with Angular, ReactJS, Redux or other modern frameworks is preferred.
• Experience with Elastic Path, commercetools, Salesforce Commerce Cloud (Demandware, Elastic Search, Docker, Kubernetes, and MongoDB is preferred).

Email egardiner@welovesalt.com to apply!

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