Instant Messaging Executive/Lead

Salt have partnered with a global FMCG business who are looking for an Instant Messaging Executive/Lead to join their team. As part of the Ecommerce Team, you will be responsible for providing consistent, easy to use, effective and efficient consumer experience on instant messaging platforms to deliver against the clients International’s vision and objectives in the space of Ecommerce.

Key responsibilities

• Support the development and realization of instant messaging strategy across ecosystems
• Support Manager of Instant Messaging Apps to develop businesses cases for IM programs and capabilities
• Work with the markets to foster an effective and productive relationship, gather their feedback, consumer insights, identify business opportunities
• Extend stakeholder awareness and knowledge about IM but providing them with toolboxes, dashboards and organizing info sessions covering IM capabilities, best practices and guidelines.
• Work collaboratively with Business Design, Architecture and IS to document and ensure the consistency of user experience on instant messaging across platforms and systems
• Support end-to-end consumer experience design on IM Apps to ensure that it is intuitive and easy to use
• Blend commerce/marketing opportunities appropriately & seamlessly into instant messaging journeys
• Work collaboratively with the Manager of Instant Messaging Apps to coordinate and plan the activation of instant messaging solutions and IM program across business units and multiple markets
• Working with deployment, hub and governance teams and act as the key contact point to pilot, enable and communicate on the new features, capabilities, programs and enhancements to cross functional teams and markets, to ensure capability adoption and value realisation
• Ensure business units are achieving business value from global instant messaging solutions
• Gather learnings and implement continuous improvement measures to instant messaging solutions run across business units;
• Collaborate with the Performance & Reporting team to provide an overview, measure and track IM performance and business impact per market
• Take ownership, initiative and project management of projects and deliverables relating to deployment of IM strategy and solutions

Qualifications:

• Bachelor degree in relevant subject (Business Management, Marketing)
• Have a proven track record of delivering customer experiences on Social Media/Instant messaging platforms
• Proven ability to build a strong partnership and trust with partners and management within an organization
• Must have good people skills and the ability to interact and communicate effectively, orally and in writing, across all levels
• Experience with digital environment and related regulatory aspects (e.g. Instant messaging in particular)
• Experience working successfully in a global, multicultural organization
• Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently
• Strong project management skills
• Proven ability to work effectively across functions
• Strong organization skills
• Strong documentation skills
• Fluent written and spoken English

Key Details:

£400- 500 per day

Duration: 6 Months

Start: ASAP