Customer Success Manager

Our FinTech client provide the technology behind foreign exchange, working with challenger banks, neo-banks and other financial institutions across Europe and the US.

To date, they have attracted $50m+ in investment and have grown to over 150 people across 3 international locations since 2012. They’re now looking for a Customer Success Manager to be based in their Liverpool Street offices.

Sitting within the Sales Operations team, the role will encompass supporting post-sales activity relating to customer adoption, optimisation and growth opportunities within accounts.

What you’ll be doing:

• Providing a seamless onboarding experience for customers by working closely with the Solutions and New Business teams
• Work alongside Account Managers with customer renewals and be proactively involved in identifying upsell opportunities
• Proactively identifying and prioritising resources according to perceived risk, growth, strategic value and renewal timeframe
• Monitor customer adoption rates providing insights to customers
• Communicate customer feedback internally to stakeholders internally for marketing, product and other internal teams
• Work with marketing to ensure client communication is relevant

What you’ll need:

• 2 years’ experience in Customer Success ideally managing financial institutions
• Proven track record of exceeding targets in a revenue driven role
• Excellent verbal and written communication skills
• Self-starter – someone who will go above and beyond expectations

What they’ll offer:

• Salary of £50k + bonus (OTE £70k)
• Health, dental, vision cover
• 25 days annual leave
• Pension + life assurance scheme

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