Customer Success Manager

Founding Senior Customer Success Manager

Seed-Funded Startup – 6m Investment

The Company:

Delivery of goods for small retailers has always been a massive challenge purely because they don’t have the infrastructure and personnel in place to manage logistics, negotiate rates with leading delivery providers and manage delivery operations. I’ve partnered with a game-changing seed-funded startup that is redefining the way small businesses manage local deliveries. Through their integrated platform, they can offer various delivery options, streamline delivery processes, and gain control and flexibility to boost revenues and customer loyalty for small retailers.

They offer:

· Various delivery options e.g same day, next day or scheduled.

· Affordable delivery rates without volume commitments or complicated terms.

· Reliable service 24/7 – access network of local, vetted delivery partners 7 days a week.

· Easy-to-use platform to manage delivery logistical operations.

The startup has been built by former Via and Optibus (unicorn startups) executives. They have received a nice chunk of seed investment – 6m to date from leading investors.

To date, they have signed up 300+ local merchants across the UK, Impressive given they have launched 6 months ago.

The Role: Founding CSM

Please note this is a hands-on role at an early-stage startup, as the founding CSM you will be involved in building the CS playbook.

· Proactive approach in getting in front of customers, nurturing existing relationships with the view to boost customer usage.

· Build CS playbook with a big focus on increasing revenue share per customer.

· Manage high-volume SMB accounts – 300+

About you:

· 3+ years in CS/Account management

· Previous experience at a Seed funded to series A startup

· Excited by and thrive working in an early-stage startup.