Customer Success Manager

Job Title: Customer Success Manager

Location: London

The Company:

· AI + Machine Learning Digital Twin Platform for analysing on-site construction data in the cloud

· 200+ employees

· $100million+ in funding

The Role:

· Building and managing long term relationships (C-level to operations)

· Retaining and developing the customers portfolio

· Preventing Churn

· Driving revenue by growing existing accounts, through upsell and cross-sell

· Monitoring your KPIs and your monthly targets

· Sending commercial proposals

· Working closely with the Sales, Product and Marketing teams

The Requirements:

· Background on site in the construction industry OR as a CSM in ConTech

· 4+ years experience

· Experience in Project Management or Buisness Change a plus

The Process:

· 1st: video or telephone interview with hiring manager

· 2nd: role play

· 3rd: Final with SLT

Job Reference:

JO-2411-348465