Customer Success Manager – SaaS Marketing/eCommerce Technology Vendor

The Company

An exciting SaaS Marketing Technology Vendor with an envious customer list that includes many top global Retailers. Their leading eCommerce/Marketing Technology platform is used by an ever-expanding global list of customers in the retail eCommerce industry.

The Role

Thanks to continued growth and success, a new opening has arisen for an experienced Customer Success Manager/Account Manager to join the dynamic Customer Success team. The Customer Success Manager will play a key role in supporting multi-national customers across EMEA:

• Be the assigned point of contact for key enterprise accounts across the UK & Europe
• Relationship management: oversee the relationship and create trust with key customer stakeholders
• Review meetings, creating roadmaps and strategy review
• Identify ways to improve services and feedback product suggestions internally
• Identify and pursue cross-sell & upsell opportunities to enable portfolio growth

The Candidate

The successful Client Success Manager will possess the following skills and experience:

• Strong desire to work in a customer success/client relationship role responsible for long-term customer success
• Good understanding of the role of account management or customer success in a SaaS platform environment – previous roles might include Account Manager; Relationship Manager; Partner Manager; Customer Success; Consulting; Client Services; Pre-Sales; Business Development
• Strategic & consultative individual who is able to build trusted relationship, but also commercially-savvy with the aptitude to own the commercial relationship
• Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment
• Experience working with retail or eCommerce customers using any of the following solutions highly desired: eCommerce; Conversion Rate Optimisation; Personalisation; Growth Management Platforms; A/B Testing; Web Analytics; Digital Marketing; Email Marketing; Marketing Automation or similar

To be considered for this fantastic opportunity please email your CV to garnison@welovesalt.com in the first instance.