Customer Support

Customer Support

£30-40,000 Basic DOE

Hybrid / London based – initially will be in the office quite a lot whilst you are training and learning the platform then happy for you to be hybrid / remote.

One of my favourite clients full of great people. A start up who have developed a new ticketing platform specifically for the attractions, experiences and transportation sectors.

You will be the founding member of the support team with a career direction into Support Management or Customer Success / Account Management.

The role straddles multiple elements of the customer journey with the primary focus on day to day support to new and existing clients.

This role will help define “what good looks like” and you, along side the Chief Sales Officer, will design a best in class support operation using tools such as Zendesk and Salesforce among others.

You will be additionally involved with new customer setup, development of training materials and online community tools.

Other tasks will include

• Ensuring a high utilisation rate with customers
• Working with the customers on how to get the best out of the platform
• Providing feedback to sales and customer success teams to help with future pitches and retention
• Development of KPI’s to constantly improve service and processes
• Manage the CRM (Salesforce) and ensure customer data is kept up to date
• Build strong relationships with customers
• Work with external partners

Experience needed

• Background within customer support or customer success
• Some exposure to the leisure & tourism sector – ie attractions, travel etc
• Excellent communication skills
• Customer focused with the desire to provide the best service
• Team player with the ability to work independently and use own initiative
• Ability to multi task and work on several projects
• Career driven and ambition to progress as the company grows

The company is open to individuals who have 1-2 years experience and may have worked within a ticketing department at an attraction all the way through to an experienced support professional that has been on a career break and are returning to work – these guys will definitely look after you either way.

*Rates depend on experience and client requirements